Shipping policy

All orders are shipped by tracked shipping. We do not offer non traceable shipping due to no tracking or insurance. This is to protect your order and ensure it is delivered and also has insurance should anything occur. 

 

**P.O BOXES may have an additional charge if it costs significantly higher than shipping paid. P.O boxes are very expensive to ship to and to be able to offer shipping to them there may be additional shipping owed if required.

 

international shipping:

All orders are shipped tracked shipping. I do not offer small air packet (untracked) for international orders due to the risk of delays and lost packages. Tracking is provided to you. 

$100 standard insurance is included on shipping labels, if a customer would like extra insurance on larger orders it is their sole responsibility to ask for and pay for additional insurance.

customs and duties for international packages are the customers responsibility. All import charges are the responsibility of the customer.

 

SHIPPING POLICIES:

It is the customers responsibility to ensure they are reading and choosing the right shipping method at checkout. Presley & Pepper will not cancel, refund or ship free any orders that choose the wrong shipping because customers did not select the right method at checkout. 

If you are unsure of what a shipping method entails please email us to clarify and we will be happy to help. Do not select that option if you are not sure what it is. This includes providing your own shipping labels prepaid or cubbies or combining order options.