Refund policy

We have a 2 week return policy, which means you have 2 weeks after receiving your item to request a return. Please inspect your item for defects upon receiving it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Custom orders are not refundable.

To start a return, you can contact us at presley.pepper@outlook.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question or issues with your product at presley.pepper@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on custom orders, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.